We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times when our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

OUR procedure

Either call us on 0161 312 1078

Write to us at 142 Moss Lane, Altrincham, Cheshire, WA15 8AN

Email us at info@browwindowsandshutters.com

We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.


Brow Joinery is a member of Independent Network, part of Network VEKA Ltd.
In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. In the first instance please submit your concern online at www.inveka.co.uk, selecting ‘Your Guarantee’ and completing the online form. Alternatively, they can be contacted by telephone on 0800 800080.